Terms and Conditions


These General Terms and Conditions of Sale are applicable to orders for products available on the WE GROUP EUROPE online sales site accessible via the following link: www.zulupack.com.

These conditions of sale apply to the parties (called "parts" below) defined as such:

  • the company WE GROUP EUROPE, a limited liability company, with a share capital of 2000 euros, registered with the Grenoble Trade and Companies Register under number 508 421 898, whose registered office is located at 3 BIS RUE Luzy Duffeillant 38270 Beaurepaire (ci -After "We").
  • the customer defined as any person meeting the conditions defined in article 2.1 and placing an order via the Site (hereinafter "You").

The Conditions apply exclusively to orders delivered to individual customers purchasing Products for non-professional consumption. Only legally capable persons who are not under guardianship and who have a postal address can place an order on the Site.

Placing an order on the Site implies your full and unreserved acceptance of these conditions.

The conditions of promotional offers temporarily offered will be specified on the Site.

During your first order on the site, you will be asked to create a customer account.

We reserve the right to modify these conditions without notice and at any time, specifying the date of entry into force of the new conditions. Any order placed on the site will be governed by the online conditions at the time of validation of the order.

The Parties agree that writing in electronic form is accepted as evidence in the same way as writing on paper. The parties agree to keep computer records so that they can constitute faithful and durable copies within the meaning of article 1348 of the civil code, of any electronic exchange, order, order confirmation or any other document that the parties may be required to provide. be exchanged within the framework of orders and purchases made on the site in accordance with these Conditions.



To be able to place an order for Products, you must meet the following cumulative conditions:

  • complete all the information necessary for payment, delivery and any other information required when you create your customer account;
  • be the holder of a valid bank card or an active PayPal account.


When creating the customer account, you create your username and password. You must protect your password and not disclose it. Indeed, it is important to note that you are responsible for any purchases made with your username and password, even if it is not your fault.

Once connected to your customer account using your username and password, and after having selected the product(s) chosen by clicking on the link " Add to cart ", you then follow the order validation process until the page " my command ».

You choose in particular the place of delivery of the products which can be done either directly at home or in the Relay Point of your choice.

You can modify the Relay Point for each order.

It is specified that the characteristics of each product are available on the page of said product. In accordance with law 2014-344 of March 17, 2014, before confirming your order, a summary of the main characteristics of the order containing the general description of the Products, the delivery and billing address, the total price including tax, the method of payment, delivery times and shipping costs applied will be displayed.

If necessary, you can modify your order before definitively validating it.

After checking the elements above, finalize your order by checking the box “ I have read and accept the general conditions of sale".

You will then be redirected to the payment page.

We reserve the right not to accept an order in the event of non-compliance with these conditions, in the event of errors or anomalies in the order (e.g. quantities ordered unsuitable for private or family use), in the event of payment incident or suspicion of fraud and/or abuse.

Your order will be confirmed by sending an email from us indicating the order number and details to the email address you have provided. Please keep this confirmation email until your order is delivered as it will be requested at the Relay Point or during home delivery.


The prices displayed on the site are indicated in euros and exclude delivery costs.

We reserve the right to modify the prices at any time but the products will in any case be invoiced on the basis of the prices in force at the time of placing the order.

When you access the page “ my orders », the overall price of the order appears, including taxes (French VAT), shipping costs and order processing costs.

If one or more taxes or contributions were to be modified as well as in the event of the creation of new taxes or contributions, this change may be reflected in the selling price of the products.


Shipping and order processing costs vary depending on the delivery method you select when placing the order on the site.

The amount of delivery costs will be specified before selecting the delivery method. The amount of shipping costs is added to the total amount of the order for products purchased on the site.


Colissimo Domicile without signature in Metropolitan France

Deadlines: 2 to 5 working days once the package is prepared and shipped

Prices: from €2.00 to €7.90 depending on weight

Colissimo against signature in Metropolitan France

Deadlines: 2 to 5 working days once the package is prepared and shipped

Prices: from €3.00 to €8.90 depending on weight

Delivery to the post office, Pickup relay & Pickup Station lockers within 48 hours in mainland France

Deadlines: 2 to 5 working days once the package is prepared and shipped

Prices: from €2.00 to €6,90 depending on weight

Colissimo International DOM (Guadeloupe, Martinique, Mayotte, Réunion, Guyana), Saint-Pierre and Miquelon, Saint-Martin, Saint-Barthélemy)

Deadlines: 5 to 10 working days once the package is prepared and shipped

Prices: 15.00 €

Colissimo Europe (European Union and Switzerland)

Delivery time: 5 to 10 working days once the package is prepared and shipped.

Prices: €9.90 depending on weight


Payment for Products is made by credit card (Visa, MasterCard) or by PayPal.

The order will only be considered firm and final at the end of the online payment procedure. Therefore, we reserve the right to refuse any order or honor a delivery if a payment dispute exists with you. It is further specified that the Products remain our property until full payment of the amounts due.

Furthermore, you agree to receive your invoices exclusively in electronic form. You can view, download and print them via your account in the " my account ».

Your bank card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the Internet. Payment is made directly to our bank, which means that no banking information concerning you passes through the Online Sales Site.

We do not store your banking data on our servers. Therefore, you must enter them each time you order on the site.

Despite data encryption, we remind you that no data transmission over the Internet is 100% secure and that information communicated online can potentially be intercepted and used by people other than the intended recipient.

Thus, we make every effort to ensure the best possible confidentiality of the personal and banking information provided on the site.


Our product and price offers are valid as long as they are visible on the site, except for special operations whose validity period is specified on the site. You are invited to consult the availability of the Products sold on the information page of each Product.

If you order a product that is temporarily unavailable, we reserve the right to cancel the order subject to informing you.

The entire order will only be processed and shipped when all of the products in this order are available.


Products purchased on the site are delivered to the different areas indicated in part 4 “shipping costs”. Depending on your choice, delivery takes place either at home or at a Relay Point (for Metropolitan France), the list of which will be available when choosing the delivery method.

All the products of the same order being delivered at once, the delivery time for an order made up of several products will be the longest delivery time among the times indicated on each product sheet.

You are also invited to regularly consult your order tracking in your customer account.

If we are prevented from respecting the deadlines by a case of force majeure or a fortuitous event as defined by French case law or by a foreign cause, in particular a fault which is attributable to you, the delivery period is automatically extended according to of the duration of the impediment. We will inform you by e-mail of the occurrence and termination of such impediments.


The products are delivered to the address indicated by you during the ordering process. Delivery times differ depending on the delivery method chosen and are given for information only.

In the event of a delay in delivery, you will be informed by our consumer service, who will inform you of the new expected delivery date. Under no circumstances are we responsible for delivery delays caused by you providing an incorrect or incomplete address.

You must notify the carrier of any reservations about the delivered product (for example: damaged package or product, already opened, etc.). Reservations must be expressly indicated on the delivery slip.


The products are delivered to the Relay Point whose contact details and opening hours appear in the confirmation email within the time limit indicated on the order summary.

In order to collect your Product, you must go to this Relay Point and provide proof of identity and the order confirmation email.

Delivery is made at the time of receipt by you of the order at a Relay Point.

The Product is kept by the Relay Point for a period of seven (7) days from its receipt. At the end of this period, if you have not taken possession of the product, the sale will be canceled and we will send you an email to inform you. We undertake, in this case, to reimburse you for the sums paid, exempt from transport costs, within fourteen (14) days of the sending of this email.

You must notify the Relay Point of any reservations about the delivered product (for example: damaged package, already opened, etc.). Reservations must be expressly indicated on the delivery slip.


You have the right to withdraw from products purchased on the site, within fourteen (14) calendar days following receipt of the Products.

You must express your decision to use your right of withdrawal by completing the withdrawal form below: (to be included in your package):

==> Formulaire de retractation

Regardless of the delivery method chosen (at home or at a Relay Point), in the event of exercising the right of withdrawal, you must return the product to us at the latest within fourteen (14) days from confirmation by email received by our consumer service. The product can be returned to the following address: WE GROUP EUROPE / ZULUPACK – Alexia SAV – 3bis rue Luzy Dufeillant – 38270 Beaurepaire – France

The Product must be returned in its original packaging (transparent packaging, label, instruction manual and accessories included) to the address indicated above, in new condition suitable for sale, accompanied by a copy of the voucher. of delivery and indicate on it " Product return ».

In the event of multiple orders (of several products), the withdrawal period starts from receipt of the last product.

The return costs for a product will be your responsibility (the customer's responsibility).

The refund of the Product will be confirmed by email and will take place within a maximum period of fourteen (14) days from the day on which we were informed of your decision to use your right of withdrawal. However, we reserve the right to defer reimbursement until the date of actual receipt of the Product.

In the event of partial withdrawal of an order, we will only reimburse the product(s) which are the subject of the withdrawal.

We reserve the right to refuse the return of a product and not to issue a refund:

  • in the event of non-compliance with the withdrawal procedure mentioned above;
  • if the Product is not accompanied by the invoice or delivery note received by e-mail by our Consumer Services, or viewable on your account, indicating “product return” above
  • if the product is not clean, labeled, unused and not in its original packaging


In general, all the indications relating to the use of the products and in particular the safety rules relating to these Products appear on the instructions for use delivered with the Product.


The Products offered on our Site comply with current French legislation and regulations.

In the event of a product defect, you can benefit from the application of the legal guarantee of conformity of the Products (articles L121-4 et seq. Consumer Code) for a period of two (2) years from their delivery as well as the legal guarantee against hidden defects (article 1641 Civil Code).

  • Article L211-4 Consumer Code

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.

  • Article L211-5 Consumer Code

To comply with the contract, the product must:

1. Be fit for the use usually expected of a similar good and, where applicable:

  • correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model
  • present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.

2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.

  • Article L211-12 Consumer Code
  • Action resulting from lack of conformity lapses two years after delivery of the goods.
  • Article 1641 Civil Code
  • The seller is bound by the guarantee by reason of the hidden defects of the thing sold which renders it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or not would have given a lower price if he had known them.
  • Article 1648 paragraph 1 Civil Code

The action resulting from crippling defects must be brought by the purchaser within two years from the discovery of the defect.


Excluded from these guarantees are damages resulting from the following elements:

  • non-compliance with the installation instructions, use and maintenance advice for the products,
  • use of the Products not in accordance with their intended purpose,
  • deterioration and normal wear and tear of the products,
  • modification of the products, tearing, a fall or abnormal impact of the product.


As part of the guarantees you benefit from, we undertake, according to your choice, to:

  • reimburse you in full for the product at the amount of the new product initially purchased,
  • You exchange the product with other new products, identical to the new product initially purchased,


If the item received is damaged or has a manufacturing defect, please take a photo of the defect(s) noticed and send it to us by e-mail at contact@zulupack.com, after which we will confirm the return of the item. item for after-sales service. Any after-sales service request must be accompanied by proof of purchase (invoice or receipt); without this document no request will be accepted.

The return costs for a product will be at our expense (at the expense of Zulupack®à).


For any questions about a product, order tracking, exercising the right of withdrawal or to invoke the warranty, our consumer service is at your disposal at the times indicated on the site or by email: contact@zulupack.com

You can also contact our consumer service by mail: WE GROUP EUROPE / ZULUPACK – Consumer Services – 3bis rue Luzy Dufeillant – 38270 Beaurepaire – France


All texts, comments, works, illustrations, works and images reproduced or represented on our site are protected by copyright and belong exclusively to us. As such and in accordance with the provisions of the Intellectual Property Code, only viewing of the site for private use is authorized.

Any reproduction or total or partial representation of our site or all or part of the elements found there is strictly prohibited.

The company names, brands and distinctive signs reproduced on the site are protected under intellectual property rights. The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the rights holder.


We cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of a computer virus, affecting access or the operation of the site.

The photos presented on the site are provided for illustrative purposes. You are advised to refer to the description of each product to find out its precise characteristics and in case of doubt to contact our customer service.

Our site may contain links to unedited or uncontrolled third-party sites. Such links are provided as a convenience only; they cannot and should not be interpreted as an express or implied endorsement of these sites, their content or any product or service offered there.

In general, we cannot be held responsible for the non-performance of our obligations in the event of a fortuitous situation, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flood, fire.


The information and data concerning you are necessary to manage your order. They can be transmitted to companies which contribute to our relations such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations, but also to improve and personalize the information that we send to our customers.

In accordance with the law "Informatique et Libertés" of January 6, 1978, you have a right of access, rectification and opposition to personal data concerning you.


These Conditions and in general, the relations between the Parties, are governed by French law. In the event of a dispute, the Vienna Commercial Court will have sole jurisdiction.